Frequently Asked Questions
Everything you need to know about your favorite brew.
How long does it take for my coffee to ship?
We roast our beans in small batches to ensure freshness. Orders typically ship within 2-3 business days, and you will receive a tracking number as soon as it leaves our roastery.
Do you offer whole bean or ground coffee?
We offer both! You can select 'Whole Bean' for maximum freshness or choose from various grind sizes tailored for drip machines, espresso, or French press.
What is your return policy on food items?
Due to the perishable nature of coffee, we cannot accept returns on opened bags. However, if there is an issue with your order or damage during shipping, please contact us within 14 days for a replacement or refund.
Where are your coffee beans sourced?
We ethically source our specialty-grade beans from sustainable farms across the globe, including regions in Central America, South America, and Africa.
Can I modify or cancel my subscription?
Absolutely. You can log into your account portal at any time to change your delivery frequency, swap flavors, or cancel your subscription with no hidden fees.
Do you ship internationally?
Currently, we ship to the United States and Canada. We are working hard to bring Carlin Brothers Coffee to fans worldwide in the near future.