Returns & Exchanges
At Carlin Brothers Coffee, we strive for the perfect brew in every cup. While we cannot accept returns on roasted coffee due to its perishable nature, we are happy to offer replacements or refunds for any damaged goods or equipment issues.
Review Policy
Ensure your request is made within 30 days of purchase for hardware or within 7 days of delivery for any quality concerns regarding coffee beans.
Contact Support
Email our brewing team at [email protected] with your order number and a brief description of the issue.
Provide Documentation
If your order arrived damaged, please attach clear photos of the packaging and the product to help us expedite your claim.
Resolution
Once approved, we will ship a replacement immediately or issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing